Our terms and conditions

These terms and conditions are available for consultation in the waiting room, or can be obtained on request in hard copy from the clinic or downloaded from www.agoravet.fr or on request from [email protected].

Any procedure performed on a patient in our establishment is subject to the general conditions of operation, which the patient's owner or keeper expressly accepts.

Name of care facility:
Our care facility is classified as a Veterinary Clinic, and has the Consultation, Imaging, Hospitalization/Intensive Care, Surgery, on-call service modules in accordance with the decree of March 13, 2015 published on March 25, 2015 relating to the naming of professional veterinary practice homes.
Opening hours and public reception conditions:
The AGORAVET veterinary medico-surgical referral center is open to the public from Monday to Friday, 8:00 am to 7:00 pm. Saturday from 8am to 3pm. Consultations are by appointment only, all day long. Customers and their pets are referred to the AGORAVET veterinary clinic on the recommendation of their veterinarian. Appointments are validated by one of the following methods:

Receipt of a request for care (liaison sheet) provided by the AGORAVET veterinary medico-surgical referral center to the referring veterinarians.
Receipt of a letter or e-mail from the referring veterinarian specifying the medical history and expectations regarding treatment
A telephone conversation with the referring veterinarian specifying the nature of the treatment required
A request for treatment can be made online via the website dedicated to referring veterinarians at www.agoravet.fr. Continuous care is provided to referring veterinarians by telephone on-call duty.

Animal care staff:
Tenured veterinarians:
Thierry AZOULAY, specialist in veterinary ophthalmology, Dr Vétérinaire, graduate of the Ecole Vétérinaire de Lyon (ENVL) and the Faculté de Médecine de Lyon, former assistant in the ENVL Medical Department, CES in veterinary ophthalmology, CEAV in internal medicine for companion animals. DIU in vitreoretinal surgery, DESV in veterinary ophthalmology, DIU in OCT. N° Ordinal : 9617
Xavier FERREIRA, Dr Vétérinaire, Graduate of the Ecole Vétérinaire de Lyon (ENVL) and the Faculté de Médecine de Lyon, Former intern at ENVL, former surgical assistant at ENVL, CES in osteo-articular traumatology and animal orthopedics, N° Ordinal : 17401
Olivier GUILLAUME, Dr Vétérinaire, Graduate of the Ecole Vétérinaire de Lyon (ENVL) and the Faculté de Médecine de Lyon. CEAV in Internal Medicine for Companion Animals. Registration no. 15836

Amélie VAN DE WIEL, Dr. Veterinarian, graduate of Vet Agro Sup and the
faculty of medicine in Lyon. Ordinal N°: 31919
Claire SILVAIN, Dr. Veterinarian, graduate of the University of Liège, Ordinal N°:
25194 udrey HRANITZKY, Dr. Veterinarian, graduate of the Faculty of Medicine
Veterinary - University of Liège. Ordinal N°: 34678
Séverine HAFNER, Dr Vétérinaire, Diplômée de l'Université CEU
Cardenal Herrera, Valence Spain, Ordinal N°:

Roxane LEBEL, Dr. Veterinary surgeon, graduate of the CEU Cardenal
Herrera University, Valencia Spain, n° Ordinal : 38190
Tess GAUTHIER, Graduate of the Justus-Liebig-Universität, Giessen. N°
Ordinal 37545

Alejandro PASTOR RODRIGUEZ, Dr. Veterinarian, graduated from the University of
Murcia, Spain. Order No.: 38759

Elodie PASQUIER, veterinary surgeon, graduate of the Lyon Veterinary School
(ENVL)

Lucia BENDITO BUHLES, Dr. Veterinarian, Diplomas from the University of
Complutense de Madrid, Spain. Order No.: 39809

Veterinary Auxiliaries:
Valérie VELTZ, Auxiliaire Spécialisée Vétérinaire, échelon V
Davina FANTINI, Auxiliaire Spécialisée Vétérinaire, échelon IV
Margot ADAM, Auxiliaire Spécialisée Vétérinaire, échelon IV
Mégane EBERLING, Auxiliaire Spécialisée Vétérinaire, échelon IV
Virgine JEHL, Auxiliaire Spécialisée Vétérinaire, échelon IV

Lucas LO PINTO, Auxiliaire Spécialisé Vétérinaire, échelon IV
Melissa VOGEL, Auxiliaire Spécialisée Vétérinaire, échelon IV
Elise LIPP, Auxiliaire Spécialisée Vétérinaire, échelon V
Chritine ABT, Auxiliaire Spécialisée Vétérinaire, échelon III
Monica OTOLORA LOPEZ, Auxiliaire Qualifiée Vétérinaire, échelon IV
Marine TACAILLE-YBANEZ, Auxilliaire Spécialisée Vétérinaire, échelon V
Solène FOUILLAND, Auxilliaire Spécialisée Vétérinaire, échelon IV
Léa NORMAND, Auxilliaire Spécialisée Vétérinaire, échelon IV
Audrey MISEREY ROVEA, Auxilliaire Spécialisée Vétérinaire, échelon V
Lynn ADLER, Auxilliaire Qualifiée Vétérinaire, échelon IV
Flaviana BENETAS, Auxilliaire Qualifiée Vétérinaire, échelon IV

Other staff:
Accounting assistant:
Pascale AZOULAY
HR manager:
Catherine WEBER

Management assistant
Edwige BEAUCOLIN, Auxiliaire Spécialisée Vétérinaire, grade IV

Services provided at Clinique Vétérinaire des Halles - référé -:
SURGERY:
Orthopaedic surgery, Trauma surgery, Neurosurgery, Surgery
cardiothoracic, Minimally invasive surgery, Oncological surgery,
Video-assisted surgery (arthroscopy, laparoscopy, thoracoscopy),
abdominal surgery, Reconstructive surgery

INTERNAL MEDICINE :

Cardiology (consultation, echocardiography, electrocardiogram,
X-rays), Pneumology and respiratory diseases (respiratory fibroscopy
and interventional, thoracic scanner, BAL),
Gastroenterology (consultation, digestive endoscopy, interventional endoscopy
, abdominal ultrasound),
Uro-nephrology (consultation, urinary tract ultrasound, uro-
scans, urinary tract endoscopy, interventional endoscopy, setting

SUB placement for ureteral deviations

Hematology, transfusions (packed red blood cells and plasma), blood grouping
, management of volunteer blood donors,
Infectious and immune diseases, diseases of the reproductive system
(consultations, vaginoscopies, ultrasounds),

- Endocrinology (consultation, blood and urine tests).

SPECIALIZED OPHTHALOMOLOGY:
specialized consultations, ophthalmological examinations: eye ultrasound,

Ultra-biomicroscopy (UBM), optical coherence tomography, electro-
retinography (ERG), chromatic pupillometry (PLR), defect detection

ocular surgery, corneal surgery, cataract surgery, cryosurgery,
laser surgery, cross-lincking, iontophoresis, posterior
segment surgery, treatment of retinal detachment, treatment of
lens dislocation.

DERMATOLOGY:
Skin examinations (scrapings, calques, scotch tests, cytology) -
allergological skin tests - Endoscopic ear examination (video
otoscopy, diagnostic and interventional), early management of
atopy, laser photobiomodulation, dynamic laser phototherapy, surgical laser
, rapid or ultra-rush immunotherapy.

HOSPITALIZATION AND INTENSIVE CARE MANAGEMENT:
Hospitalization takes place in nine separate areas: dog kennel,
cattery, NAC hospitalization area with separate rooms for
small mammals, birds and reptiles, a kennel/
cattery reserved for contagious diseases, hospitalization room for
animals undergoing chemotherapy and two separate recovery/intensive care rooms
for cats and dogs. All hospital wards are duly
ventilated, air-conditioned and heated, with additional
warming equipment (heat mats, hot water bottles, incubators) available if required,
in particular for resuscitating hypothermic animals. If necessary,
fluids or medication can be administered via
infusion pumps and/or syringe pumps.
The cattery is equipped with specific cages that meet the
welfare criteria for this species in hospital.

The NAC hospitalization rooms are equipped with individually heated and lit
cages. Animals requiring intensive care are kept in a
room under the supervision of vets and assistants. If their condition
requires it, oxygenation and monitoring devices are used
(oxygen cage, heated incubator, nasal mask or glasses or nasal probe
, cardiac monitor, apnea detectors).

ONCOLOGY:
Consultation - Cytology of masses for diagnostic purposes - biopsies, carrying out
of extension assessments - Chemotherapy treatments (in accordance with
legislation in force on the handling of cancer drugs
in veterinary medicine), setting up implantation chambers, treatment
by electrochemotherapy.
NAC MEDICINE AND SURGERY:
Rabbits, rodents, ferrets, birds, reptiles, unusual species -
Consultation - Complementary examinations - Hospitalization in separate
premises - Surgery

MEDICAL IMAGING:
Digital radiography with flat panel sensor - fluoroscopy

Ultrasound: Philips HD15 (cardiac probes, biconvex, HF,
linear),
UBM, OCT
Scanner: GE CT 540, 32 bars.
MRI GE Explorer 1.5 Tesla.
ANALYSES AND VETERINARY ANALYSIS LABORATORY:
In-house analyses: biochemistry, haematology, endocrinology, coagulation,
ionogram, cytology, urinalysis, microscopy, infectious disease research
.
Some analyses are outsourced
PAIN CARE:
Dr FERRERIA Xavier is a member of the CAP DOULEUR network, dedicated to the
care of all forms of animal pain. A
'pain' consultation is available
Pain management depends on the nature of the animal's clinical condition
. Numerous pain management techniques are used at
la clinique des Halles - référé-: therapeutic laser, nerve blocks, CRI,
patch ...
ANESTHESIA:
A veterinary auxiliary is systematically present and dedicated to
monitoring anesthesia.
A pre-anesthetic blood test may be carried out with the agreement of the
owner when the animal is admitted.
The clinic is equipped with 5 mobile gas anaesthesia stations, 4
operating with Isoflurane, 1 with Sevoflurane. 2 of these are equipped
with assisted breathing systems. 5 other fixed anaesthesia stations are
also present: 4 operating with Isoflurane, 1 with Sevoflurane.

NAC anaesthetics are systematically performed in the form of

gas. Where possible (due to the size of the animals), endo
tracheal intubation and respiratory assistance are provided.

Anesthetized animals are monitored: capnography,
pulse oximetry, electrocadiography, core temperature measurement,
blood pressure measurement, respiratory rate.
VETERINARY PHARMACY:
Bedside dispensing. - Prescription-only dispensing to
our customers. Articles L5143-2 and 6 of the French Public Health Code authorize
veterinarians to dispense medicines. They may only dispense
medicines that they themselves have prescribed, or that another veterinary surgeon practising
in the same healthcare establishment has prescribed. They are not allowed to run
an "open pharmacy", i.e. to dispense medicines prescribed by
any veterinary surgeon.

Alternatively, you can take the prescription from your vet to
a pharmacy to have
dispensed. .

NUTRITION:
The clinic has specific foods available for dogs, cats
and NACs: - Dietetic foods. - Physiological foods. -
rehydration and convalescence foods. These foods are used as part of
the care of hospitalized animals. Owners are authorized to bring
the usual foodstuffs for hospitalized animals in the absence of medical contraindication
.

MONITORING HOSPITALIZED ANIMALS :

Hospitalized animals are monitored according to their clinical condition
. All material and human resources are available for
surveillance. We do not provide a permanent presence for
animals 24 hours a day. However, we are at the animal's bedside as often
as its condition requires. Visits to hospitalized animals are possible
with the agreement of the veterinarian in charge and depending on the animal's condition. These
visits take place only during clinic opening hours and
by appointment.

PERMANENT CARE:
The Clinique Vétérinaire guarantees permanent care, 7 days a week, 365 days a year for
animals hospitalized on its premises by a qualified veterinarian.
CONTINUITY OF CARE:
The clinic guarantees continuity of care 24 hours a day, 7 days a week, 365 days a year within the
framework of its referred activity. Emergencies are dealt with 24/7, 365 days a year by
setting up on-call arrangements with referring veterinarians.
SPECIES TREATED:
The species usually or occasionally treated at our
facility are as follows: pets: dogs, cats,
new pets.
Wildlife: small mammals, reptiles and wild birds
in collaboration with the LPO care center
Zoo animals: the veterinary medical and surgical referral center
AGORAVET - works in collaboration with local zoos for
specific care of some of their animals, and may be called upon to treat:
felines, primates in addition to the species listed above.
The veterinary care establishment does not have the equipment or the resources to treat all species.

skills needed to care for species not listed above
, in particular horses and livestock.

THERAPEUTIC RISK, ANESTHESIA RISK,
CONTENTION RISK, ECLAIR CONSENT OF THE CUSTOMER:
Any drug treatment, anesthesia or surgical procedure
involves a potential therapeutic risk, which our team will inform
. This information will be given verbally as part of current practice
or in writing in the form of a care contract at the request of the patient.

either party. The aggressive behavior of a patient
presents a danger to the nursing staff and other people present,
sometimes necessitating the use of means of restraint presenting a potential risk
for the patient. In such cases, our team will inform the client of the
need to use special restraints. The patient's examination will only be
carried out if the customer accepts the restraint. The customer declares
that he/she is aware of and accepts the therapeutic risks and, if applicable

if necessary, the special conditions for examinations under restraint set out above
.

CARE CONTRACT, PARTICULAR CONDITIONS:
Any medical or surgical procedure subject to special conditions
not specified or mentioned in the present document
will give rise to a care contract. This will provide
customers with the information they need to obtain informed consent.
A "standard" care contract is available in Appendix I.
DEATH OF ANIMAL:
In the event of the patient's death, we can, if legislation permits and if the
customer so wishes, return the body for burial. In other cases, we can
through the intermediary of INCINERIS, 5
chemin de Boussières, BP25, 59157 Beauvois en Cambressis, ensure the cremation of the
body. All cremation requests must be signed by the Customer. The costs
of cremation are borne by the Customer.
ADMISSION OF ANIMALS PURSUANT TO DOG LEGISLATION
DANGEROUS:
First- and second-category dogs are accepted in our
establishment on the express condition that they are muzzled and presented by
an adult.
ADMISSION OF STRAYED ANIMALS:
If the owner of the animal or animals presented to the Veterinary Care Establishment by
is not known, the veterinarian will comply with the
legislation in force. Apart from the need to relieve suffering

animal, the veterinarian will direct the third party presenting said animals
to the Mairie, which remains solely responsible for the management of animals in
divagation in its commune.

PRICE CONDITIONS:
Prices for the main procedures are displayed in our waiting room.
All prices are available to the customer in the form of a price book
available on request from the receptionists. The total
to be paid corresponds to the sum of the medical and surgical services
and the medicines and other products supplied, and will give rise to the production
of a detailed invoice in accordance with the law. The random nature of
certain medical or surgical procedures makes them difficult to reference, or
even to calculate accurately. In such cases, the customer will be provided with an estimate that includes financial thresholds
, and the customer will be asked to agree to any additional thresholds at
.
The care of hospitalized animals may vary according to their condition. A
care estimate is drawn up on admission. This estimate may be
revised according to the need to carry out examinations or modify
treatment. Owners or persons responsible for the animal are
called daily to pass on news of their animal and to find out
about its condition, planned examinations or treatments, and any changes to
expenses during hospitalization.
PAYMENT TERMS:
All fees must be paid in cash at the end of the consultation
or when the animal is returned to the customer. - A deposit may be required
particularly in the event of hospitalization of the patient, or in the event of special care
(surgical procedures, medical imaging examinations or specialized
procedures). - Payment in instalments is available under certain conditions.
This is offered through our financial partner, subject to
acceptance. In this case, the owner must provide
with an identity document bearing the same name.

than credit cards. - Exceptionally, deferred payment may be accepted
under terms agreed between the manager and the customer. - In the event of deferred payment
, late payment penalties calculated at a rate equal to 1 time 1⁄2 the
legal interest rate in force on the day the invoice is due will be applied in
the event of failure to meet the payment date indicated on the invoice.

RESERVATION OF TITLE CLAUSE:
All deliveries of products, equipment and/or medicines are made
with reservation of title. Consequently, the transfer to the customer of
ownership of the products, materials and/or medicines is suspended until
full payment of the price, interest and accessories. However, as soon as the customer
takes possession of the medicines, he/she becomes responsible for them.
DISPUTES:
In the event of any ethical dispute, customers may contact CRO
Grand Est, 13 Rue Jean Moulin, 54510 Tomblaine, France.
INFORMATIQUE ET LIBERTES" LAW, PROFESSIONAL SECRECY:
In accordance with the "Informatique et Libertés" law of January 6, 1978, the
customer has the right to access, modify or delete any data
concerning him/her at the Veterinary Care Establishment. All veterinary surgeons are
bound by professional secrecy, and no information gathered during the
consultation may be divulged except under the terms of a rogatory commission in accordance with the
conditions laid down by law. 20. Useful addresses:
Conseil Régional de l'Ordre des Vétérinaires, 13 Rue Jean Moulin, 54510
Tomblaine, France. Tel: 03 83 18 87 00.
Conseil National de l'Ordre des Vétérinaires, 34, Rue Bréguet, 75011 PARIS.
Tel: 01 53 36 16 00
PII Insurer: Your MAAF Assurances Agency - 65A Route des Romains -
Résidence ' Le Forum ' 67200 Strasbourg. 03 88 10 54 66